Frequently Asked Questions

Your guide to delivery, returns, orders, and customer support across the United Kingdom.

1. Shipping & Delivery

How long does delivery take?

All orders are dispatched through our UK-based logistics partners.

• Processing time: 1–3 business days
• Shipping time: 6–9 business days
• Total estimated delivery: 7–12 business days from the date of purchase

Delivery times may vary slightly during holidays or peak periods.

Do you offer free shipping?

Yes — free standard shipping is available on all UK orders.

Which courier do you use?

We work with Royal Mail, EVRi, and other trusted UK couriers.

How can I track my order?

Once your order ships, you’ll receive an email containing your tracking number.
Use our Track Order page to follow the status of your parcel.

Will my order arrive in one package?

Most orders arrive together.
However, some items may ship separately depending on availability.

2. Orders & Cancellations

Can I cancel my order?

Yes - Orders can be cancelled before they are processed or shipped. Please contact us as soon as possible after placing your order.

Can I change my shipping address after placing an order?

Address changes are possible only before your order has been dispatched.
If you need to update your address, please reach out immediately.

3. Returns, Refunds & Exchanges

What is your return policy?

Drevila offers a 30-day return period starting from the day your order is delivered.

To be eligible for a return:
• Items must be unused or only handled to the extent necessary to inspect them, and returned in original condition with all packaging and accessories.
• Items must include all original packaging and accessories

How do I return an item?

Email support@drevila.com to begin your return.
We will provide instructions and the return address.
We recommend using a trackable shipping service.

Who pays for return shipping?

• Faulty, damaged, or incorrect items: Drevila covers return shipping
• Voluntary returns: Customers are responsible for return postage

How much is the restock fee?

We do not charge a restocking fee.

When will I receive my refund?

Refunds are issued within 10 business days after we inspect your return.
Your bank or payment provider may require additional time to complete the final transaction.

Do you offer exchanges?

Yes — exchanges follow the same process as returns.
Once approved, we will ship your replacement item.

4. Product Issues & Guarantees

What if I receive a damaged or incorrect item?

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@drevila.com. We will arrange a replacement or refund.

Do your products come with a warranty?

All purchases are protected under UK consumer rights, ensuring support if an item is faulty or not as described.

5. General Information

Where is Drevila located?

Drevila is a UK-based online retailer, operated by LKR CONSULTING LTD.

Do you have a physical store?

No — we operate exclusively online to offer competitive pricing and fast delivery.

Can I place a bulk or wholesale order?

Yes — please contact our support team with your requirements.

6. Customer Support

How can I contact customer service?

Address: 66 Queensbridge Drive, Ramsgate, CT11 9TU, United Kingdom
Email: support@vexopia.com
Phone: +447490353064

Vexopia is a trading name of HOH GLOBAL LTD.
Company Name: HOH GLOBAL LTD
Company Number: 16207083

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all emails within 1–2 business days.