Frequently Asked Questions
Welcome to the Drevila Frequently Asked Questions (FAQs) Page
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Handling time: 1-3 business days
- Transit time: 7-10 business days
- Estimated delivery time: 8-13 business days
For more details, please refer to our Shipping Policy
Please note: Delivery times may vary due to factors outside our control, such as carrier delays, weather conditions, or holidays.
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within Canada. For more information, please check our Shipping Policy
All prices on Drevila are displayed in Canadian Dollars (CAD) and include applicable taxes. No hidden fees will be charged at checkout.
Question #3: Where is the Drevila located?
Answer: Drevila is an Canadian-based store brand. We proudly offer a curated selection of high-quality baby products, with shipping available exclusively within Canada.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy
We follow Canada’s consumer protection laws, ensuring your rights to a refund, repair, or replacement for faulty or misrepresented goods.
Question #5: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
Question #6: What is your return policy?
Answer: We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.
Please ensure that items are returned in their original packaging and condition to be eligible for a refund or exchange.
Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
All refunds are processed in Canadian Dollars (CAD) and returned to the original payment method.
Question #8: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy
Question #9: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page or by emailing us at support@drevila.com
Question #10: Do you ship internationally?
Answer: No, we currently ship exclusively within Canada.
At this time, we only ship within Canada to ensure fast delivery and reliable service.
Question #11: Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.
Question #13: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Return Policy
Question #14: How can I track my order?
Answer: You can track your order through the Track Order page on our website.
If your question isn’t listed here, feel free to contact our customer support team—we’re happy to help!
Contact information:
Store Name: Drevila
Address: 8 Oswalt St, Quill Lake, SK S0A 3E0, Canada
Email: support@drevila.com
Phone: +15812754606
Customer Service:
- Monday to Friday: 08:00 - 18:00
- Saturday and Sunday: 10:00 - 16:00
Thank you for shopping with Drevila.